FAQ: Computers

Q: My Laptop screen is cracked, how much does that cost to fix?
A: This question has multiple steps to generate an accurate answer. To start:

• I highly recommend bringing the laptop in for a physical inspection of its current state. This allows me to provide an accurate quote if additional parts are needed, and if data recovery is more important, I can start the process immediately.

Still want an estimate without bringing it in? 

• I need your specific laptop make and model (Lenovo Ideapad L940-15iik, MacBook Pro A2337). That information, along with the serial number will help me determine if you have a glossy touchscreen, or gamer-focused matte finish IPS.
• I need to know if there is any damage to the screen housing corners, hinges, or keyboard area. These areas affect whether I can safely install a new screen that will look and feel original, or additional parts are required for your repair.
• If your laptop does not open at all due to physical damage, the data may still be recoverable if a screen replacement is not worth the investment due to the age of your computer.

I do not have this information and I still want an estimate!

• A common Windows laptop non-touch screen replacement, with no other parts needed, starts at $250 with 3-4 day average turn around, up to 7 days with shipping.
• A common Windows laptop with touch screen replacement, with no other parts needed, starts at $350 with 3-4 day average turn around, up to 7 days with shipping.
• A common MacBook Pro / Air 13" screen replacement, with no other parts needed, starts at $350 with 2-3 day average turn around, up to 7 days with shipping.

​Q: Why is my computer running so slow?
A: Too many possible answers without putting my hands on it. Popular culprits are:

• Mechanical Hard Drive aka 1990s Technology. I recommend a Solid State Hard Drive (SSD).
• Data management is needed. Your hard drive could be filled up, leaving no room for new data.
• System maintenance is needed. Those Windows Updates harass you for a good reason!
• Virus/Malware/Ransomware infection. I recommend Windows Defender, and it is free.
• Multiple antivirus software running. Too much protection can feel as slow as an infection.
• Your internet connection. Cloud-based software like Office 365 may not function well with slow Internet.

How much do these repairs cost, how long will my computer be down, and what kind of warranty is offered?

• Hardware SSD upgrade starts at $200 / 500GB with 1-2 average, up to 3 day turn around.
• Software (data / maintenance / virus) starts at $100 with 1-2 day average, up to 5 day turn around.
• SSD has 3 year manufacturer warranty, and all software repairs are covered for 30 days.​

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FAQ: Cell Phones & Tablets

Q: My phone screen is cracked, how much does that cost to fix?
A1: The majority of our customers are iPhone users, so I will start there:

• iPhone screen repairs for models 6 through 8, and SE2 / SE3 are less than $100.
• iPhone screen repairs for X through 12 Pro Max are $100-250.
• iPhone screen repairs for 13 through 16 Base and Plus models are $150-250.
• I quietly partnered with Apple last year, and now offer OEM screens alongside aftermarket options. I only offer OEM screens for Pro and Pro Max iPhones due to the 120hz refresh rate, buttery smooth display. 

A2: Android parts are difficult to keep in stock due to manufacturers producing multiple lines of quality, like Samsung flagship S series, Fan Edition, and budget friendly A series. So, we do our best to stock common android phone parts and offer an overnight shipping option for new arrivals. As of 9/1/2025, here are some common Samsung repair quotes:

• Samsung S24 Ultra 5G screen repair is $325
• Samsung S24 base model screen repair is $225
• Samsung A54 5G screen repair is $150
• Samsung A14 5G screen repair is $125

A3: I do not stock brands like Google, LG, Alcatel, or OnePlus, but you are welcome to call for a quote!

Q: Do you repair iPads?
A: Yes, unless the frame or corners are extremely damaged.
Q: What about Microsoft Surface tablets?
​A: Oh no, no no. I highly recommend the refurbishment program offered directly through Microsoft.

FAQ: TVs, Printers, and Audio Equipment

904 Connect is no longer providing free diagnostics on TVs, printers, or audio equipment. They are priced to throw away, and parts + labor of most common repairs are often more than the device is worth. However, we will always accept these electronics for recycling at no cost to you!